MCL Hospitality Shipping & Delivery

MCL Hospitality puts great effort in having all orders delivered to our valued customers by the estimated delivery date (ETA). However, we cannot guarantee the delivery date of any order. All orders are subject to the shipping destination and product availability.

We do our best to ensure that shipping is correctly calculated before your purchase. However, we reserve the right to notify you after you’ve purchased an item of any additional shipping charges.

If you order more than one item we reserve the right to ship you multiple packages from multiple warehouses. All shipments will require a signature upon delivery.

Oversized or heavy orders may be placed on a wooden pallet. If a pallet is needed, customers will be notified. If no loading dock is available, the courier is only responsible for delivering to the end of the driveway or by the curb. Additional delivery services include but are not limited to:

  • tail gate delivery
  • inside delivery
  • upstairs delivery
  • flat-bed truck delivery
  • date specific delivery

We currently ship to Canada and the United States. Orders cannot be delivered to PO Boxes.

Damaged/Missing Items – Common Carrier

If any item or packaging is damaged or missing, or if you have any doubt about possible damage, you MUST do the following:

  • Note it clearly on the proof of delivery before signing
  • Keep your copy of the Proof of Delivery
  • Contact us within 1 business day
  • Keep the damaged packing materials for inspection
  • Take pictures of the damaged items and packaging

Our warehouse gives great attention to packaging every order for shipment. Unfortunately damage does occur occasionally during transit and we must go to the carrier company to receive reimbursement for these damages. By signing the Proof of Delivery you are taking responsibility and ownership for the shipment in the condition noted. If part or all of your shipment is damaged and you did not note this in any way on the Proof of Delivery, we CANNOT guarantee any compensation for damages.

Great care is taken when packing your order, but on rare occasions damage may occur or an item may have been missed. If any part of your order is missing or damaged, please contact us within 5 business days of receiving your order so we can find a solution for you!

Special Order Items

In order to maximize the products we’re able to offer to you, some items on our website are not normally stocked in our warehouses. These items may be shipped directly to you from the manufacturer, or brought into our warehouse with our next stock order from the manufacturer and then shipped to you.

Please note – we are not always able to cancel special order items once the order is placed.

Split Shipments

To save you the hassle of dealing with multiple shipments, we will make every attempt to ship your order in one shipment. If multiple shipments of your order are required, the full amount of the shipping costs will be charged in the first shipment. If you want part of your order sent expedited and the other part sent using standard Ground, please place two separate orders.

MCL Delivers Directly to Your Business

If you have any questions or concerns regarding our shipping practices please contact us.